Get cases moving sooner.
Complete submissions let your team start the assessment with the facts in hand. Spend time deciding how to resolve the case, with fewer rounds of basic questions.
Connected warranty, returns & repairs portals
Turn returns into repeat customers.
When something goes wrong, you have a chance to earn a customer's lasting trust. Make claims, returns and repairs straightforward with a portal shaped around their products and agreements. Built with DataFlex, it keeps customers informed and helps your team put things right.
Watch at your own pace. No form required.
[TO DEVELOP: customer case film. A customer reports a faulty component, receives return instructions and tracks its repair, intercut with real activity at goods receipt and in the workshop. A process owner explains how product records, warranty terms and customer communication fit together, and the customer describes how the response affected their trust in the company. Select a relevant customer case, confirm filming access and use approved statements.]
One faulty product. Everyone is chasing answers.
Is it covered? Has it arrived? When will it be fixed? Your customer is chasing an answer. Your team is chasing the details, spread across systems, departments and inboxes.
Customer service
Follows up for a serial number, proof of purchase or photos of the fault.
Goods receipt
Tracks down a return reference to connect the product to the right case.
Workshop
Chases approval before it can start the repair.
The customer
Calls again because the latest update still hasn't reached them.
The case waits
While everyone follows up, the case waits and your customer's confidence wears thin.
Keep customers in the loop. From claim to resolution.
Give customers one place to see their case status, exchange messages and take the next action. Show what has happened, what is being done and whether you need information or approval from them.
Built in DataFlex, the portal connects to your existing product, order and repair records. Your warranty rules, approval steps and access rights determine how each case progresses and what the customer sees.
Data Access works with specialised local implementation partners: Front IoT in the Nordics and DataFlex Solutions in the Netherlands. We can also bring your existing systems integrator up to speed quickly.
From the portal, customers can:
Warranty claims
Submit product details and evidence, follow the assessment and view the decision.
- Claim submitted
- Evidence received
- Under assessment
- Decision shared
Returns & RMA
Request authorisation, receive return instructions and track receipt and inspection.
- Return requested
- Authorised, instructions sent
- Received at goods receipt
- Inspected
Repairs
Review and approve a quote, follow repair progress and see when the product is ready to be returned.
- Quote prepared
- Waiting for your approval
- Repair in progress
- Ready to return
Confidence for customers. Control for your team.
Keep work moving between teams.
Each team can pick up where the last one left off. The case stays connected to the product as it passes through receipt, inspection and repair.
Make time for the cases that need you.
Customers can check routine updates themselves. Your service team can focus on difficult decisions, exceptions and conversations that need a person.
Keep decisions consistent.
Use agreed terms consistently and make the reasoning behind an approval or rejection clear. Your team can explain the outcome to the customer and account for the repair, replacement or credit it authorises.
Demos
See the journey from fault to fix.
Watch one case from both sides: what the customer sees and what the team does to resolve it. Follow it from submission to outcome, including a request for more information and a quote that needs approval.
[ADD: recording of this journey. Confirm the portal functions shown and approve the recording for publication. Add separate recordings later for distinct warranty, returns or repair scenarios.]
Warranty, returns & repairs
[SELECT OR CREATE: recording of one case from submission to outcome]
What changes in the customer's view when the team makes a decision or updates the work, including a request for more information and a quote that needs approval.
After watching, get the detail behind the demo: download the fact sheet or explore your own portal.
Built with DataFlex
Proven in practice: Halifax.
Halifax is a warranty and aftersales portal built with DataFlex. Manufacturers use it to connect dealers, distributors, service teams and customers in one structured workflow: claims are validated, parts and costs are tracked and every stakeholder can follow progress.
It shows what a connected DataFlex portal looks like at scale, with returns, service requests and campaigns handled in the same place.
- affiliated dealers worldwide
- 20,000+
- processes in one portal: warranty, support desk, campaigns and returns
- 4
We improved the communication with our dealers and distributors worldwide.
A customer example
[TO DEVELOP: an approved warranty, returns or repairs customer case]
The problem
[Identify the bottleneck and its effect on customers and workload.]
The application
[Show the relevant screens, connections and decisions used to address it.]
The result
[Use verified before-and-after evidence, such as time to assessment, status enquiries per case or staff time spent on follow-up. Publish figures only with customer approval.]
How it evolved
[Explain what was added or changed after launch and why.]
[TO ADD: an approved statement about what changed for the customer or the team.]
How it works
Built around your products. Proven with your customers.
Your after-sales team and local implementation partner shape the portal in five stages, from the first case to daily use and ongoing improvement.
Blueprint
Map the journey from a warranty request or return to repair, replacement or credit. Identify the customers and teams involved, business rules, information flows and system connections, then agree the scope and first release.
Design
Translate the requirements into a functional and technical design. Use descriptions, process flows and mockups to define claim assessment, return instructions, repair approvals and customer updates. Agree how the complete journey should work before development starts.
Build & Integrate
Your implementation partner builds the portal and integrations in DataFlex, following the agreed design. Implement warranty rules, return and repair workflows, access rights and data connections. Test real cases with customers, service colleagues and workshop teams.
Prepare & Launch
Configure warranty terms, return routes, repair statuses and notifications for daily use. Help administrators manage the settings and train the teams and customers involved. Launch in a controlled way, for example with a selected product range or customer group first.
Improve & Scale
Use feedback from live claims, returns and repairs to improve the experience and the process. Extend the portal to more users, product ranges and after-sales processes, adding integrations and functionality as your organisation's needs grow.
Questions before you take the next step
Will the portal work with our existing systems?
We assess the interfaces and data access available in your current systems. Your IT team helps confirm what can be connected and where extra work is needed before the scope is agreed.
Can it handle different warranty and return agreements?
Yes. The portal can route cases by product, purchase date, warranty status or customer agreement. Define the relevant conditions and who can approve an exception during scoping.
Do we need a detailed specification to start?
No. A real example and the people who handle it are enough for the first conversation. The blueprint stage turns that into an agreed scope.
How do we control what customers can see and do?
Define access by role and relationship, so customers or dealers see the products, cases and documents relevant to them. Agree permissions with IT and test customer and internal views before rollout.
What will it cost and how long will it take?
That depends on the journeys, rules and connections the portal needs. The initial session helps define a first release and the work involved, including implementation, licences and ongoing support.
Who will build and support the portal?
A specialised implementation partner builds the portal and agrees support with you. Your IT team or existing systems integrator can stay involved. Set responsibilities for maintenance, updates and issue escalation before launch.
Start with the case that keeps getting stuck.
Watch a recorded portal demo and see how the approach could work for your operation. When you're ready, bring one difficult claim, return or repair to an exploratory conversation.
Watch at your own pace. No form required.